Responsible Gaming at hbh99
Gambling is entertainment. We provide the tools and guidance to keep it that way for every player in Bangladesh.
What Is Responsible Gaming?
Responsible gaming means keeping gambling a safe, enjoyable, and controlled activity. At hbh99, we believe every player in Bangladesh deserves a platform that actively supports healthy play — not one that simply profits from it.
Our platform is available exclusively to adults aged 21 and above. We take age verification seriously and enforce strict controls to prevent underage gambling across all our games — from cricket betting and slots to live casino tables.
Gambling should never be used as a way to solve financial problems or recover losses. If you find yourself chasing losses, gambling beyond your means, or feeling anxious about your play, we strongly encourage you to use the tools available on hbh99 or reach out to our support team immediately.
Our Commitment to Safe Play
hbh99 has built responsible gaming into the core of our platform — not as a legal checkbox, but as a genuine commitment to the wellbeing of our players in Dhaka, Chittagong, Sylhet, and every corner of Bangladesh. Our responsible gaming framework includes:
- Strict 21+ age verification on registration and deposits
- Configurable daily, weekly, and monthly deposit limits
- Session time-out and cooling-off period options
- Full self-exclusion tools available 24/7 via account settings or support
We continuously review and improve these measures based on player feedback and industry best practices. Responsible gaming is not a one-time effort — it is an ongoing promise we keep every day.
Tools to Keep You in Control
Self-Exclusion
Request a self-exclusion period of 1 week, 1 month, 3 months, 6 months, or permanently. During exclusion, your account is suspended and you cannot log in or deposit. Contact our support team at [email protected] to activate this option.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit via bKash, Nagad, Rocket, or Upay. Once set, limits take effect immediately. Reducing a limit applies instantly; increasing a limit requires a 72-hour cooling-off period to protect you.
Time-Out / Session Limits
Take a short break with our time-out feature — available for 24 hours, 48 hours, 1 week, or up to 30 days. You can also set maximum session durations to automatically log you out after a chosen period of play.
Account Closure
You may permanently close your hbh99 account at any time. This action is irreversible. All pending balances are processed before closure per our standard withdrawal policy. Contact support to initiate closure.
Reality Checks
Enable periodic reality check pop-ups that appear during your session, reminding you how long you have been playing and how much you have spent. These on-screen reminders help you stay aware and in control of your gambling session.
Minor Protection
hbh99 strictly prohibits access to anyone under 21 years old. We recommend keeping your login credentials private and using parental control software if minors share your device. Never share your hbh99 account with anyone.
Recognizing Problem Gambling
Problem gambling can affect anyone, regardless of background or income. Being aware of the warning signs is the first step toward getting help. Ask yourself honestly if any of the following apply:
- You spend more money or time gambling than you intended or can afford
- You feel restless, irritable, or anxious when not gambling
- You borrow money or sell belongings to fund gambling
- You lie to family or friends about how much you gamble or lose
Need Help? We Are Here for You
If you or someone you know is struggling with gambling, do not wait. Contact hbh99 support at [email protected] — available 24/7. Our team can immediately apply account restrictions, initiate self-exclusion, or guide you to professional help. There is no shame in asking for support.
Frequently Asked Questions
Enjoy hbh99 Responsibly
When you play within your means, gambling is fun. Explore our games, read our FAQ, or head to the cricket betting section — and always play at a pace that works for you.