Privacy Policy

📋1. Introduction

hbh99 ("we", "our", "the Platform") operates hbh99.pro, an online casino and sports betting platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We understand that your privacy is of critical importance and we are committed to protecting the personal information you share with us when you register, deposit, or use our gaming services.

This Privacy Policy explains in clear, plain English what personal data we collect, why we collect it, how it is used, and the rights you hold as a Bangladesh-based player. By creating an account or continuing to use hbh99, you acknowledge that you have read, understood, and agreed to the practices described in this policy. This policy applies to all users aged 21 and above, consistent with our terms of service.

📂2. Information We Collect

To provide a secure, fair, and personalised betting and gaming experience, hbh99 collects the following categories of personal information:

• Identity information: full legal name, date of birth (must be 21+), nationality, and a copy of a government-issued identification document for account verification.
• Contact information: email address, phone number, and residential address in Bangladesh.
• Financial information: payment method details (bKash number, Nagad account, Rocket wallet), deposit amounts, withdrawal history, and transaction records. We do not store full card numbers.
• Gaming activity data: betting history, game session logs, bonus usage, and wager records, which are maintained for responsible gaming monitoring and dispute resolution.
• Technical data: IP address, device type, browser type, operating system, and session timestamps collected automatically when you access hbh99.pro.
• Communications data: records of your interactions with our customer support team via email or chat, including your enquiries, complaints, and our responses.

⚙️3. How We Use Your Information

hbh99 uses the personal data we collect for the following specific and legitimate purposes:

• Account registration and identity verification: to confirm that you are who you say you are, that you meet the minimum age requirement of 21 years, and that you are a legitimate player based in Bangladesh.
• Payment processing and fraud prevention: to verify deposit and withdrawal requests via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to detect and prevent fraudulent or unauthorised financial activity.
• Service delivery and improvement: to personalise your experience, recommend relevant games, operate promotional campaigns, and improve the overall performance and features of the hbh99 platform.
• Responsible gaming compliance: to monitor player activity for signs of problem gambling, enforce self-exclusion or deposit limit requests, and fulfil our duty of care toward all users on the platform.
• Legal and regulatory compliance: to maintain records as required, respond to lawful government or law-enforcement requests, and resolve disputes submitted to our support channels.

🤝4. Sharing of Personal Data

hbh99 does not sell or rent your personal data to any third party. We may share strictly necessary personal data only with trusted service providers that support the operation of our platform, under binding data-processing agreements that prohibit independent use or onward transfer. These partners include:

• Payment processors and gateway providers (including but not limited to bKash, Nagad, Rocket, Upay) who need a limited subset of transaction data to authenticate and complete deposits and withdrawals.
• Identity verification and KYC service providers who help us confirm the age and identity of new account holders to protect the platform from underage access and fraud.
• IT infrastructure, cloud hosting, and cyber-security providers responsible for the secure storage, backup, and monitoring of platform data.

We may also disclose personal data when required to do so by applicable law, court order, or a request from a competent authority, or when disclosure is necessary to protect the rights, safety, or property of hbh99, our users, or the public.

🍪5. Cookies and Tracking Technologies

hbh99 uses cookies and similar tracking technologies to enable essential site functionality, remember your login session, understand how players navigate our platform, and serve relevant promotional content. Cookies fall into three categories on our platform: (a) strictly necessary cookies that enable core features such as authentication and secure session management; (b) functional cookies that save your preferences and language settings; and (c) analytics cookies that help us understand aggregate usage patterns so we can improve the platform.

You may configure your browser to block or delete cookies at any time. Please note that disabling strictly necessary cookies will prevent some core platform features from functioning correctly, including your ability to stay logged in during a session. Continuing to use hbh99 without changing your cookie settings is taken as consent to our use of cookies as described in this policy.

🌐6. International Data Transfers

hbh99 operates with server infrastructure that may be hosted in data centres outside Bangladesh. Where your personal data is transferred to or processed in a country that does not provide an equivalent standard of data protection to that applicable in Bangladesh, we will implement appropriate safeguards to ensure your data remains protected to a standard consistent with this policy.

Such safeguards may include contractual protections with our service providers, technical security measures such as end-to-end encryption, and access controls that restrict data access to personnel who genuinely need it to perform their duties. If you have concerns about international data transfers affecting your account, please contact us at [email protected].

🧑‍💼7. Your Rights as a Player

As a registered player at hbh99, you hold the following rights with respect to your personal data. We take these rights seriously and will respond to verified requests within a reasonable timeframe:

• Right of access: you may request a full copy of the personal data hbh99 holds about you, including transaction history, gaming logs, and KYC documents submitted.
• Right of rectification: if any data we hold is inaccurate or incomplete, you have the right to request a correction without undue delay.
• Right to erasure: you may request that we delete your account and personal data, subject to our obligations under applicable law and responsible gaming rules.
• Right to restrict processing: you may ask us to pause the processing of your personal data in specific circumstances, such as while a dispute is under review.
• Right to object: you may object to our use of your personal data for direct marketing or analytics purposes at any time by contacting our support team.

To exercise any of the above rights, please submit a written request to [email protected] with your registered email address and a brief description of your request. We may need to verify your identity before acting on the request to protect your account security. Verified requests will be actioned within 30 calendar days.

🔞8. Minors and Age Verification

hbh99 is strictly an adults-only platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. During the registration process, all new accounts are required to confirm their date of birth, and identity documents are reviewed to verify that players meet this age requirement before any gaming or financial transactions are permitted.

If we discover or are notified that a person under 21 has successfully registered an account on hbh99, we will immediately suspend that account, reverse any transactions where possible, and permanently delete all personal data associated with that account. If you believe a minor has accessed our platform, please notify us immediately at [email protected].

🛡️9. Data Security Measures

hbh99 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, strict role-based access controls that limit which staff members can view personal account data, routine security audits, and automated monitoring systems that flag unusual access patterns or potential breaches in real time.

Despite our best efforts, no method of data transmission or storage over the internet is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights, hbh99 will notify affected players without undue delay and take immediate remedial action.

⏳10. Data Retention

hbh99 retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. Account data and transaction records are typically retained for a minimum period after account closure to meet financial record-keeping and responsible gaming obligations. When your data is no longer needed for any legitimate purpose, we will securely delete or anonymise it in a manner that prevents reconstruction of your personal identity. You may request early deletion of your data (subject to legal minimums) by contacting [email protected].

🔄11. Changes to This Privacy Policy

hbh99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When we make material changes to this policy, we will update the "Last Updated" date at the top of the page and, where appropriate, notify registered players via email or an in-platform notice.

Your continued use of hbh99 after any such change constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so that you remain informed about how hbh99 protects your data. If you disagree with a material change to this policy, you have the right to close your account by contacting our support team.

✉️12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way hbh99 handles your personal data, our dedicated support team is ready to assist you. We aim to respond to all privacy-related enquiries within 5 business days.

You can reach our support team by email at [email protected]. Please include your registered username and a clear description of your enquiry so we can process your request efficiently. We do not accept privacy requests by telephone at this time.